Once you place an order, we will estimate shipping and delivery dates based on item availability and the shipping option you select. Shipping date estimates may appear on the shipping quotes page.
No. We only ship to the address provided at checkout. Please make sure all your information is correct before placing your order.
We are not responsible for shipments sent to an incorrect address. If the package is returned, the buyer will need to pay the shipping cost again.
No. We are not responsible for any duty, import tax, customs fees, or related charges. We do not refund shipping costs for lost, unclaimed, or undeliverable packages.
Perishable products are shipped in special insulated liners or boxes to maintain proper temperature during transit.
Typically 2 to 3 days. Depending on the product, we may also include gel packs to preserve freshness.
Yes. There is an extra $5.00 charge to cover the special packaging needed for items like cheeses or other refrigerated goods.
We avoid shipping on Thursdays or Fridays to prevent weekend delays. If your order is placed late in the week (e.g., Wednesday), it will ship the following Monday.
Yes, but we will calculate the additional shipping and protection costs after the shipping address is provided to ensure safe delivery.
Due to hygienic reasons, we do not accept returns or issue refunds for any food products. However, if your items arrived damaged or you received the wrong products, please email us at sales@kosmosperu.com and we’ll gladly send replacements.
