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Shipping & Returns

SHIPPING: When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

 

*** We ship only to the address you provide. Please make sure all your information is correct prior to placing an order.

*** We are not responsible if order is shipped to an incorrect address. If package is returned, buyer will need to pay ship cost again.

 

PERISHABLE ITEMS:

In addition, you will find different products category and most of them are sensitive to heat, to the way they are handled and most important to the time during transit. For perishable items, orders will be shipped in special insulated liners/boxes, which will help keep the freshness of the product by assuring they are being transported at a proper temperature during transit. This could take in most cases 2 to 3 days for US customers. Besides shipping in special boxes, and depending on the item we are shipping, we could also add refrigerated foams or gel packs to maintain goods in perfect conditions. Remember that your satisfaction is our number one priority.

Also, when ordering perishable items, such as our Cheeses/Refrigerated. we add an extra charge of $5.00 to cover the special packaging of this product and is the only way we can guarantee the products condition until it arrives to its destination while product is shipped within the USA.

We avoid shipping packages on Thursdays or Fridays this way we don’t have weekends interruptions. We will notify our customers once orders are shipped, providing them with a tracking number to follow your product in every stage. If orders are received later the week, we will move the shipping to the following Monday. If your order is received on a Wednesday and taking into consideration that we need at least 24 hours to prepare your package, your order will be shipped the following Monday to avoid weekends interruptions. (Please give us a call for any special requests)           

For overseas customers ordering this product we would need to calculate this cost after a shipping address is provided in order to determine how much protection we need to add to the packaging.

 

NO RETURNS/REFUNDS: Due to hygienic reason we cannot accept returns or issue refunds on any grocery food products. However, if your products arrived damaged or received incorrect items, please e-mail us at sales@kosmosperu.com and we will gladly work with you to send replacements products.